Terms & Conditions

1.

Definitions

1.1.

"Supplier" means Extra Prints PO Box 29980, Glasgow, G67 9EA.

1.2.

"Buyer" means the individual or organisation that agrees to buy the products provided by Extra Prints through this website or through a postal order form.

1.3.

"Products" means the products that the buyer agrees to purchase from the supplier.

1.4.

"Contract" means contract between the buyer and the supplier for the products incorporating these terms and conditions.

1.5.

"Terms and Conditions" means the terms and conditions for the products set out in this agreement.

2.

General

2.1.

These terms and conditions set out the basis on which customers can purchase products from Extra Prints. By placing an order either through the website or through a postal order form, the customers is deemed to have understood and agreed to these terms and conditions.

2.2.

Customers can contact Extra Prints at any time by post or email. Details can be found on our "Contact" page.

2.3.

Any variation to these terms and conditions shall be deemed inapplicable unless agreed in writing by the supplier.

3.

Ordering

3.1.

All contracts of sale made by Extra Prints shall be deemed to incorporate these terms and conditions, which shall prevail over any other terms from the customer. Cancellation of orders by Consumers will be accepted in accordance with the Consumer Protection (Distance Selling) Regulations 2000. Nothing in these terms and conditions is intended to impinge upon a Consumer's statutory or contractual rights to reject faulty goods.

3.2.

All orders are subject to acceptance and to availability of the goods ordered. Extra Prints may refuse any order placed by any customer.

3.3.

Though we endeavour to keep prices as accurate and up to date as possible sometimes errors do occur. Extra Prints reserves the right to cancel any order that has been completed for an incorrect amount.

4.

Image Cropping/Trimming and Gallery Wrapping

4.1.

It is often the case that images may be trimmed or cropped to fit onto the specified canvas. Our gallery wrap procedure may also result in a loss of the edges of the original image. We will not be held responsible for cropping any part of the original photo. If there are specific parts you would like to retain please let us know at the time of order.

4.2.

Gallery wrap is our standard type of wrapping. This method consists of having the image stretched over the sides of the canvas. While this produces a finished canvas with the image overlapping the sides it can sometime cause parts of the original photo to be shown on the side. If we feel in our opinion that an image would be unsuitable for this type of wrapping we will instead choose to have only the front of the canvas show the image and have the sides of the canvas white.

5.

Price and Payment

5.1.

The prices of the canvasses shall be that shown on the website or any valid promotional literature. Promotional literature will have an "Valid until" date shown. Provided an order is placed and paid for before this date then the promotional price will be vaild.

5.2.

If an order is placed through the website an automatic "order received" email will be sent when payment has been confirmed. If an order is placed through the postal order form an "order received" email will be sent to the customers email address if provided.

5.3.

It is the customers responsiblity to keep their contact details up-to-date, and that any issues are raised in a timely manner.

5.4.

An order will not be accepted until full payment has been received.

6.

Quality

6.1.

We will always try our very best to colour match every photo. Due to the variation in computer screens we cannot be held responsible for exact colour matching requirements. We will not accept returns for colour related issues.

7.

Returns

7.1.

Please note that due to the personalised, bespoke nature of our products the right to cancel under the Consumer Protection (Distance Selling) Regulations 2000 does not apply to these products. For more information please see section 13 (Exceptions to the right to cancel) in the Consumer Protection act.

7.2.

If for any reason you are unhappy with the quality of your canvas print we will issue a refund for the cost of the canvas. Please note that shipping costs will not be refunded unless the item is found to be faulty. Refunds will only be issued if we receive the canvas within 14 days. It is the customers responsiblity for ensuring the canvas is returned. Proof of postage will not be accepted as proof of delivery.